| International Shipping |
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| Do you ship to my country? |
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Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, please contact customer service at 1-877-422-4339 and we'll see if your country is available for shipping. |
| What are my payment choices? |
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During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you. We currently accept American Express, MasterCard, Visa, Discover, Paypal, and Google Checkout. If you want to send in a check, please contact our customer service representatives for additional information at 1-877-422-4339. |
| When will my order ship and what are my shipping charges? |
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Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you, which is usually 24-48 hours. |
| What is the return policy? |
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If you are not satisfied with a product manufactured by the American Biffy Company for any reason, please contact customer service to arrange for a return. All Biffy products, excluding our Daisy model, come with a 90 day satisfaction guarantee and a one-year warranty. The Daisy model comes with a 30 day satisfaction guarantee and a 90 day warranty. We will issue a return authorization number in order for you to send the product back to us. All shipping costs back to the American Biffy Company are the responsibility of the consumer.
If you purchase a product from us that is not manufactured by the American Biffy Company, the product is covered under the manufacturer's warranty. Products are available for replacement only, not refunds. |
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